To ensure a smooth and transparent shopping experience, please review our shipping policy below. This policy outlines important details about order processing, shipping timelines, and what to do in case of issues like lost packages or address errors.
All orders are processed and manufactured in-house within 5 business days after the order is placed. Please note that processing times may vary during peak seasons or promotional periods.
Once your order has been processed and marked as Shipped, it means our logistics partner has prepared your order, applied the shipping label, and loaded onto their truck for delivery to the shipping carrier. At this point, your order is in transit and no changes, cancellations, or modifications can be made.
If you need to make changes to your order (e.g., address updates, cancellations, or modifications), please contact us immediately after placing your order and before it is marked as Shipped. Once the order is shipped, we are unable to make any changes.
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. We work with trusted logistics partners to ensure your order arrives safely and on time.
Delivery times vary depending on your location and the shipping method selected at checkout. While we strive to deliver your order as quickly as possible, please note that delivery times are estimates and not guaranteed.
We do our best to ship promptly, package the item well, and use the service our customers have purchased. However, we cannot expedite shipping or investigate shipping delays, as these are under the control of the carrier. If you have concerns about how long your package is taking, please reach out to the carrier directly.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our logistics partner’s website.
We do not ship to PO Boxes. Please provide a physical address for delivery. Orders with a PO Box address will be canceled and refunded.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be required to pay for a new shipping label to have the order resent. If the customer does not wish to pay for reshipment, the returned order will be treated as an unopened return. In this case, the customer will be refunded the cost of the product, but shipping costs will not be refunded.
If a package is returned to us for reasons beyond the customer’s control (e.g., failed delivery attempts, refusal of delivery), we will contact the customer to arrange reshipment. Additional shipping fees may apply.
If your tracking information indicates that the package has been delivered but you cannot locate it:
File a Claim with the Shipping Carrier: Contact the shipping carrier to file a claim. For example, USPS Priority Mail includes insurance up to $100. You can file a claim here: USPS Claims.
Report to Local Authorities: If you suspect theft, consider filing a report with your local authorities.
Unfortunately, we are not responsible for packages that are marked as delivered by the carrier but are reported as lost by the customer. We recommend ensuring someone is available to receive the package or using a secure delivery location.
We currently ship to [list countries or regions you ship to]. International customers are responsible for any customs duties, taxes, or fees that may apply. These charges are not included in the shipping cost and will be collected by the carrier upon delivery.
If you have any questions about your order or need assistance, please contact us. We’re here to help!
