Some customers have reported that their joystick sticks or rubs when moving in certain directions. After looking into it, we found that the thumbstick sits slightly higher than our tight tolerances allow, which causes it to brush against the casing.

The fix is straightforward. A firm press on the joystick seats it fully. It does take more force than most people expect, but in every unit we have tested, this adjustment has resolved the issue completely. We have not seen a single case where this method failed.

Once seated, the joystick moves freely and works as intended. If you run into this, the video here walks you through exactly how to make the adjustment.