Technical Support

Contact Our Support Team

Hello there! You’ve landed on our Technical Support Page. Got a problem with your MaxxStick? Don’t worry! Just fill out our support questionnaire. It helps us know what’s wrong and how our support team can help. We promise to get back to you in 3 days. We know waiting isn’t fun, but this helps us help you better. So, let’s start!

Answers to common Questions

Have you visited our Troubleshooting Page?

Before you start filling out the questionnaire, try checking out our troubleshooting guide first. It’s got answers to a lot of common questions. If you still can’t find what you’re looking for, then go ahead and fill out our technical support questionnaire. Our team is ready to help as soon as we have all the information we need.

Technical Support Form

Step 1 of 5 - Technical support for your joystick

Technical Support for your joystick

Welcome to the important part of this page - the tech support questionnaire. This is where you tell us all about your MaxxStick and any problems you're having. Each section is like a puzzle piece, and we need all the pieces to help you best. So, please fill out every section. After you've filled everything in, hit 'submit'. Then, our team will look over your answers. We'll get back to you in about 2-3 business days with some help. We appreciate your patience, and promise to work hard to solve your issues.

Personal Details
Your Name(Required)
First Last
Your Email Address(Required)

Purchase Details
Which joystick do you have?(Required)
Where did you buy your joystick?(Required)

MaxxStick Store

Amazon
When did you purchase your MaxxStick?(Required)
MM slash DD slash YYYY

What is your order number?(Required)

Issues With Your Joystick
When did your problem start?(Required)
Recently
As soon as I received the unit
After 60 days
What firmware are you on?

Write a detailed description of the problems with your joystick(Required)
Please be as detailed as possible with your process, the issue, and any related information you can give us so that we get you playing as soon as possible.
Help us understand your problem better by uploading pictures and videos(Required)
Please provide a screen recording of Gamepad Tester and a screenshot of your MaxxStick tray icon menu. Do not send a unclear photo of your screen, as this will only delay the service that our small team can provide. Windows has simple, built-in screenshot and screen recording features to make it easy for you to share this information. Most common function is Shift+Windows Key+S (if this doesn't work, please Google how to do this). We want to help you get to a solution as quickly as possible. Customers that provide us videos and pictures of their issues get results much faster than those who don't.

Drop files here or

Max. file size: 20 MB.

Contact Our Support Team

Technical Support

Answers to common Questions

Have you visited our Troubleshooting Page?

Technical Support Form

Technical Support for your joystick

Troubleshooting

Personal Details

Purchase Details

Issues With Your Joystick

Get Started

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