Hello there! You’ve landed on our Technical Support Page. Got a problem with your MaxxStick? Don’t worry! Just fill out our support questionnaire. It helps us know what’s wrong and how our support team can help. We promise to get back to you in 3 days. We know waiting isn’t fun, but this helps us help you better. So, let’s start!
There is currently a bug in Fortnite that began with Chapter 5, Season 3. This bug has broken the “Lock Input Method As Mouse” option in the settings. As a result, if you use the MaxxStick in Xinput mode, you will have trouble turbo-building and you may see FPS drops.
Epic is aware of the issue, and has listed it on their “Battle Royale Top Issues” board. They recently changed the status from “Fixed in Future Game Update” to “In Development.“
You can view the issue here: Epic Games Trello Board.
As a workaround while we wait for Epic to release the fix, please watch our videos on how to use the MaxxStick in Keyboard Mode.
Before you start filling out the questionnaire, try checking out our troubleshooting guide first. It’s got answers to a lot of common questions. If you still can’t find what you’re looking for, then go ahead and fill out our technical support questionnaire. Our team is ready to help as soon as we have all the information we need.
