All MaxxStick Pro Keyboard Joysticks Shipped After January 1, 2024 Have Our Newest Plug-and-Play Firmware Preinstalled.

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MaxxStick Warranty

Joystick Warranty

We hope you enjoy our product half as much as we enjoyed making it for you. That’s why we stand behind our MaxxStick products with a manufacturer’s warranty. Read below for more details. 

  1. What is a Valid Proof of Purchase?
    • For any Limited Warranty claim, valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:
      • A dated sales receipt from an authorized Reseller or the MaxxStick website. The receipt must show the Product description and price.
      • A dated official e-mail from an authorized online MaxxStick Dealer or Reseller confirming the purchase and shipment of the Product. The confirmation e-mail must show the Product description and price.
      • An order number from Amazon.
    • Some examples of a non-valid Proof of Purchase are:
      • The UPC bar code from the box.
      • A picture of the actual Product.
      • A Certificate of Authenticity.
      • Receipts from non-authorized MaxxStick Dealers.
      • Receipts from any online auction sites, liquidators or clearance houses.
      • A receipt or order number from any vendor other than MaxxStick.com.
      • Cancelled checks.
      • Credit card statements.
*MaxxStick reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of the claimant and qualifying purchases as well as debarment of the claim.
  1. What if I don’t have Proof of Purchase?
    • If you purchased directly from MaxxStick.com or Amazon, we may have a record of your purchase and can locate it for you. Just let us know the order number and shipping address. 
    • If you purchased from a MaxxStick dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt. They will often have your purchase history on file and be able to supply a copy of the receipt for you.
    • If the Product was a gift we suggest you ask the giver to provide you with a receipt. You may also ask them if they could handle the Limited Warranty process for you if asking for the receipt is not appropriate.
  2. Why does MaxxStick require valid Proof of Purchase?
    • MaxxStick must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of MaxxStick Products.
    • Products purchased from non-authorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. MaxxStick will not be able to honour a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that specific dealer.
  3. Who is authorized to sell MaxxStick Products?
    • Currently the only authorized sellers of MaxxStick products are either directly from our website or our authorized Amazon listing under the MaxxStick brand name.
  4. How long is my Limited Warranty?
    • You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (“Warranty Period”):
Product Warranty Period
MaxxStick R3 Pro & S3 Pro Controller (excluding Joystick Module)  1-Year
MaxxStick R3 Controller (excluding Joystick Module)  1-Year
MaxxStick R2 Controller (excluding Joystick Module)  1-Year
MaxxStick Joystick Module 3-Months
All new products will have the Warranty Periods listed above, subject to applicable local law. Refurbished Products purchased from MaxxStick.com will have the lesser of a 60-day warranty period or the warranty period as stated above. Refurbished products not purchased from MaxxStick.com will have a 60-day warranty period. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification. Please note that third-party products may be covered by the product manufacturer’s warranty and these warranty terms are exclusively provided by the product manufacturer. MaxxStick does not offer a warranty for third-party products. If you need product or warranty support with your third-party product, please contact the product manufacturer. Please consult the product documentation provided by the product manufacturer for details. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification.
  1. Where can I get Limited Warranty support?
    • Many answers to common questions and problems can be found in the Resources section on our website. If you are unable to find a solution to your problem in our knowledge base articles you can contact our support team. 
  2. What are the terms and conditions of the Limited Warranty? What is covered?
    • Limited Warranty. MaxxStick warrants the Product to be free from defects in materials and workmanship when used normally in accordance with the official documentation for the applicable Warranty Period from the date of retail purchase.
    • Exclusions and Limitations. 
      • This Limited Warranty does not cover software, non-MaxxStick branded products and accessories, problems with and/or damage to the Product caused by using accessories, parts, or components not made by MaxxStick, damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of MaxxStick, claims to arise from any unacceptable use or care of the Product, claims arising from external causes, 
      • Additionally it does not cover products with a serial number or date stamp that has been altered, obliterated or removed, Products for which MaxxStick will not receive payment, cosmetic damage, minor cosmetic abnormalities (including minor pixel abnormalities) and normal wear and tear, or operation of the Product outside MaxxStick’s recommended parameters. 
      • MaxxStick does not warrant that the operation of the Product will be uninterrupted or error-free. All software and third-party products and accessories provided with the Product are provided “as is”, and the user assumes the entire risk as to the quality, performance, accuracy and effect of such items, and should any prove defective, the user, and not MaxxStick, assumes the entire cost of all necessary servicing or repair.
    • Remedies under this Limited Warranty. If an eligible claim on the Limited Warranty is received by MaxxStick within the applicable Warranty Period, MaxxStick will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) exchange the Product with a Product that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. MaxxStick reserves the sole right to determine whether a claim is eligible and/or whether the Product is defective. Where the Product is an “end of life” Product model, MaxxStick may (at its sole option) exchange the Product with a functionally equivalent substitute model from MaxxStick’s current Product range. MaxxStick has the sole option to provide any other type of remedy in addition to or in substitution of the aforesaid remedies. Repaired or exchanged Products shall be warranted free from defects for a period of ninety (90) days after the date of repair or exchange (as the case may be), or for the remainder of the original Warranty Period, whichever is longer.
    • Help Resources. Before lodging a claim on the Limited Warranty, please review the online help resources at www.maxxstick.com/setup. If the Product is still not functioning properly after making use of these resources, please contact MaxxStick through www.maxxstick.com/setup or your authorized distributor or dealer. You may be required to assist with the diagnosis process to verify and ascertain any issues which you may be facing with the Product. Service options, parts availability and response times may vary depending on the country in which the Limited Warranty claim is lodged
  3. How to make a Limited Warranty claim.
    • IF YOU PURCHASED THE PRODUCT FROM A MaxxStick RESELLER, PLEASE CONTACT THE MAXXSTICK RESELLER IN REGARDS TO YOUR LIMITED WARRANTY CLAIM. If your MaxxStick reseller is in the United States or Canada, they will only assist you with your warranty claim for 30 days from the date of your purchase, please follow the steps below if it has been more than 30 days from the date of your purchase.
    • If you are unable to return the Product to the MaxxStick reseller for whatever reason, or if you have purchased the Product directly from MaxxStick at www.maxxstick.com, then please follow the steps below:
      • Go to www.maxxstick.com/warranty/fileclaim to fill in our warranty claim form with your order ID and your email address and contact information.
      • Note the Order ID in a visible place on the outside of the Box if a return is needed.
      • Enclose a Valid Proof of Purchase and the reason for the return inside the package.
    • DO NOT SEND MAXXSTICK ANY PRODUCT WITHOUT A VALID ORDER NUMBER.
    • We advise that you select a method of shipping that is traceable (eg. UPS, DHL, FedEx). Any expense of claiming under this Limited Warranty will be borne by the person making the claim (including any shipping and handling charges in returning the Product to MaxxStick, as well as any applicable customs, duties or taxes in relation to the claim). If the Product is validly returned under the terms of this Limited Warranty, MaxxStick will be responsible for postage expenses for shipping the Product back to you (but not any customs charges, duties, or taxes). You are responsible for ensuring that the Product is properly packaged and will bear the full risk of loss or damage for any Product that is returned improperly packaged. Risk of loss or damage in the returned Product only passes to MaxxStick when the Product is received by MaxxStick and MaxxStick shall not be responsible for items lost in transit to us. In the event that the procedure herein is not followed, MaxxStick reserves the right to accept the delivery of the Product on such terms that it may determine at its sole discretion.
    • Returns Not Covered by this Limited Warranty. If MaxxStick receives a Product from you that does not meet the requirements of this Limited Warranty, including (but not limited to) a Product that (a) lacks a valid order number, (b) is not accompanied by a valid Proof of Purchase, (c) is no longer covered under the Warranty Period, or (d) does not have a defect covered by this Limited Warranty, you may be responsible for an assessment fee, return shipping and handling fees, and other reasonable fees as may be required by MaxxStick prior to the Product being returned to you.
    • Consumer Law. This Limited Warranty gives you specific legal rights, and you may have other rights that vary by your country, province or state, as applicable. Other than as permitted by law, MaxxStick does not exclude, limit or suspend other rights you may have. For a full understanding of your rights, you should consult the laws of your country, province or state, as applicable.
    • Translation. This Limited Warranty may be translated into any other language. However, in the event of any inconsistency between the English language version and any translated versions, this English version will at all times prevail and take precedence.
    • General. This Limited Warranty applies only to the original purchaser of the Product and is non-transferable. This Limited Warranty is only valid in the country where originally purchased. If the Product was shipped internationally by an authorized reseller, the country of original purchase is the shipping point of the reseller. This Limited Warranty is governed by and construed under the laws of the country in which the original Product purchase took place. No MaxxStick reseller, agent, distributor, or employee is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
  4. What if my product is legacy or obsolete?
    • Owners of MaxxStick products may obtain repair service from MaxxStick for products that are no longer manufactured as long as they comply with the applicable Warranty Period from the date of retail purchase.

File A Warranty Claim

If you face any problems with your MaxxStick, fill in your information to file a warranty claim. One of our team members will gladly get back to you within 3-5 business days to help with your MaxxStick warranty.

Step 1 of 2 - Warranty Claim ID & Technical Support

This warranty claim ID is only provided by our Technical Support team.