Joystick Warranty

Limited Warranty Overview

MaxxStick products include a Limited Warranty that covers defects in materials and workmanship when used normally and according to official documentation. A valid Proof of Purchase is required for all warranty claims.

Valid Proof of Purchase

• A dated sales receipt from an authorized reseller, retail partner, or the MaxxStick website showing product description and price.
• An official dated email from an authorized online dealer confirming purchase and shipment with product description and price.

Not Accepted as Proof of Purchase

• UPC barcodes from product packaging
• Photos of the product
• Certificates of authenticity
• Receipts from unauthorized sellers, auction sites, liquidators, or clearance outlets
• Cancelled checks or credit card statements

If You Do Not Have Proof of Purchase

• If purchased from MaxxStick.com, we may be able to locate your order with your order number and shipping details.
• If purchased from an authorized retail partner, contact them to request a copy of your receipt.
• If the item was a gift, the giver may provide the receipt or handle the warranty process for you.

Warranty Periods

Warranty Coverage

• Coverage applies to defects in materials and workmanship during the warranty period.
• Repaired or replaced units are covered for the longer of 90 days or the remainder of the original warranty period.

Exclusions

• Damage from misuse, accidents, unauthorized repairs, or use of non MaxxStick parts
• Cosmetic wear, minor cosmetic variations, or normal wear and tear
• Products with altered or removed serial numbers
• Non MaxxStick branded accessories

Warranty Support

• Visit our Resources section for troubleshooting help
• If further support is needed, contact MaxxStick or your authorized reseller

Submitting a Warranty Claim

• If purchased from a dealer, begin your claim with the dealer
• If purchased from MaxxStick.com or if a dealer cannot assist, submit a support ticket at https://maxxstick.com/technical-support/
• Include your order ID, contact info, Proof of Purchase, and reason for return
• Do not send any product to MaxxStick without a valid order number

Shipping Costs

• The customer is responsible for shipping the product to MaxxStick
• If the claim is approved, MaxxStick covers the cost of shipping the replacement or repaired unit back to you

Legacy or Obsolete Products

• Repair service is available as long as the product remains within its original warranty period